Privacy Policy

Protecting Your Data: Our Commitment to Your Privacy at YOLO.

At YOLO, your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, purchase our eSIM plans, and utilize our connectivity services. We are committed to safeguarding your data and ensuring transparency in our practices. Please read this policy carefully to understand how we handle your information.

Detailed Privacy Policy for YOLO

1. Introduction

This Privacy Policy applies to all services offered by YOLO (referred to as "we," "us," or "our"). By accessing or using our website and services, you agree to the collection and use of your information in accordance with this policy. We are dedicated to protecting your privacy and handling your personal data in a transparent and secure manner.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identifiable Information (PII): This includes information you voluntarily provide when you register an account, purchase an eSIM plan, or contact us. Examples include your name, email address, billing address, payment information (processed securely by third-party providers), and phone number.
Usage Data: We collect information on how the service is accessed and used. This Usage Data may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
eSIM Specific Data: This may include eSIM profile IDs, activation dates, data consumption, and the countries/regions where our service is used. We collect this to manage your plans and ensure service functionality.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

3. How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our Service.
To process your orders and manage your account.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent, and address technical issues.
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

4. Disclosure of Your Information

We may share your personal information in the following situations:

With Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used (e.g., payment processors, analytics providers).
For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
For Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

The right to access, update, or delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability.
The right to withdraw consent.

To exercise any of these rights, please contact us using the details below.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [Your Support Email Address]
By visiting this page on our website: [Link to your Contact Us Page]

Last updated: May 27, 2025